Frequently Asked Questions

How do I contact OmniMount?
Any OmniMount knowledgeable customer service representative can answer your questions concerning: product information, technical support, shipment tracking, order status and return authorizations. Please contact Customer Service via e-mail at info@omnimount.com or 1-800-MOUNT-IT (800.668.6848) Monday through Friday, 6:00 a.m. to 5:00 p.m. Arizona Standard Time (AST).
How do I find an authorized OmniMount dealer?
To find an authorized OmniMount dealer in your area, please visit the dealer locator. Or, feel free to contact Customer Service via e-mail at info@omnimount.com or 1-800-MOUNT-IT (800.668.6848) Monday through Friday, 6:00 a.m. to 5:00 p.m. AST.
How do I get pricing information?
Authorized dealers can receive all price information on products by contacting Customer Service via e-mail at info@omnimount.com or 1-800-MOUNT-IT (800.668.6848) Monday through Friday, 6:00 a.m. to 5:00 p.m. AST.
How do I know what speaker mount to use?
Our model numbers indicate the weight capacity of the mount in pounds. Example: a 30.0 will hold a 30 lb. speaker, etc. Please note that our speaker mounts are not manufacturer specific. If you are unsure, please call OmniMount Customer Service via e-mail at info@omnimount.com or 1-800-MOUNT-IT (800.668.6848) Monday through Friday, 6:00 a.m. to 5:00 p.m. AST.
How do I purchase an OmniMount product?
OmniMount sells mounting solutions through a worldwide network of professional audio/video and home theater dealers. OmniMount authorized dealers service a variety of market installations, including: home theaters, corporate offices, educational and training facilities, stadiums, hospitals, digital signage and information displays, entertainment and hospitality venues and trade show exhibits.
Interested in becoming an authorized OmniMount dealer?
To become an authorized OmniMount dealer, please contact your local sales representative. Your OmniMount sales representative will provide you with all information needed, as well as a dealer application. Credit will be extended, if applicable OAC. Products must be for resale; valid Tax ID and/or resale license is required.
Is an adapter needed to mount flat panels on your cantilever mounts?
An adapter is needed only if your flat panel is not VESA compliant, with mounting patterns of 75/100/200mm.
My display is not listed on the cross reference list and/or the fastener suggested does not fit the threaded pattern on my display.
The hardware kit provided is a universal kit, with an assortment of diameter and length in millimeters (see hardware reference on page 2 of your instructions). Please be careful not to protrude into the components in the display when you are securing your mount. You may use a wooden toothpick to obtain the length into the back of your display.
The cable connection/input on the back of my display is blocked by the plate of my mount. I’m unable to reach my connections or allow my unit to breathe. Do I need an additional adapter plate?
No, if your display pattern lines up with the adapter plate or wall mount, please select from your universal hardware kit a longer length fastener of the same diameter with the use of 1 or 2 spacers. This will give you the lift on the back of your display.
What is the conversion from millimeter to inches?
1 inch = 25.4 millimeters.
What is the cutoff time for same day shipping?
If your order is in stock, Purchase Orders received by 3:00 p.m. AST can usually ship out the same day depending on the size of the order. Please note that you’ll need to request same day shipping at the time you place your order.
What is your damaged goods return policy?
FREIGHT DAMAGE: Upon acceptance of a shipment, it is your responsibility to open the package(s) immediately and report any damage, notate the BOL and then file a claim with the freight company. Please report any damages to OmniMount Customer Service via e-mail at info@omnimount.com or 1-800-MOUNT-IT (800.668.6848) Monday through Friday, 6:00 a.m. to 5:00 p.m. AST.
OBVIOUS FREIGHT DAMAGE: If a shipment is received with obvious freight damage or the carton is obviously damaged, REFUSE the package(s). Upon receipt back at OmniMount, you will receive credit for the damaged product. Replacement shipments are not sent automatically. Please contact Customer Service via e-mail at info@omnimount.com or 1-800-MOUNT-IT (800.668.6848) Monday through Friday, 6:00 a.m. to 5:00 p.m. AST to request replacement product.
CONCEALED FREIGHT DAMAGE: If a shipment is received with concealed freight damage, notify OmniMount and the freight company immediately. It is your responsibility to file a claim with the freight company. Keep the product in the original carton. If the concealed damage is not reported to the carrier and OmniMount immediately, there is no recourse. The above steps must be taken on all shipments with damage.
What is your return authorization policy?
All merchandise returned to OmniMount must be returned with prior authorization and a return authorization number provided by Customer Service. Defective or product received incorrectly due to an error on the part of the company will be credited to your account in full. In situations where the dealer needs to return merchandise due to a change in its project/equipment or due to ordering incorrectly, a restock charge of 15% will apply. Reduced fees may be given for an accompanying reorder of equal or greater value. Returns are not allowed for discontinued merchandise.
What stud distances are needed for your large/xlarge cantilever mounts?
15” – 17” on center
Where is OmniMount located?
OmniMount headquarters/main office is located in Phoenix, AZ. The address is 8201 S. 48th Street, Phoenix, AZ 85044.